When it comes to customer service no one does it better then
Do you want to know why I say that....
I had surgery this week and can't get out of bed for a few days....
So that means surfing the Internet. I had stopped by Lori Holt's blog and saw her
Oh my gosh this is so cute and I know that is her new fabric line....
And I better get it now before its all gone.....
So I called over to Material girls. Shelby answered the phone
and let me know they have the whole line.
I asked if they had fat quarters for each piece.
YES! They did. So I explained to Shelby I can't get out of bed and
could I order and pay over the phone and have my Daughter
pick it up. She said Yes! Not once was there ever an...uhh I don't know...well let me see...
It was of course we can do that for you. She was pleasant and very kind on the phone.
I was never put on hold and she took down my order and said she would have it ready for my
daughter to pick up.
I ordered fat quarters of each piece in the line....
I have to show you how they came to me...
She didn't throw them in a bag, she tied them up very nice.
She also gave me the sale I didn't even know was going on!
And with a sweet note too:
This is the kind of customer service that set one store out form the rest.
And Shelby knows exactly how to do that.
In SLC there are several quilt shops that aren't to far apart
and they do carry a lot of the same fabrics. So the style and customer service
is what will set them apart and bring customer in time and time again.
Once my Daughter got to Material Girls there style shown Thu and she was so excited
looking around that her "I want you to make me" list got bigger.
She even took pictures to show me. It was her first time there but not mine...LOL
Shelby was there to give her my package and was so nice to her too.
Making her fell welcome and glad she was driving across town for her mom.
I think Customer Service is something a lot places lack. But if you want to be treated
like your business is important then shop at Material Girls!